Terms & Conditions for Personal Online Coachings

Your personal data (especially communication data) will be kept strictly confidential and will not be disclosed to third parties without explicit consent or unless Climbing Psychology is obliged by law and/or official or judicial orders to a data transfer. By signing up for an Online Coaching, you agree that the data required for the documentation of the coaching and billing process will be treated with appropriate security regulations.

Individual Online Coachings

You agree to using Zoom for individual online sessions, and hence to the Terms & Conditions of Zoom. To provide the best possible service, you take over responsibility for having installed the newest version of Zoom and providing a good internet connection.

Appointment & Cancellation Policy

The initial 30 minutes of an introduction call are free, offering you the chance to familiarize yourself with our psychologists and determine if you wish to proceed with our services. In the event of a scheduled first call being unattended without prior notice, a fee of 50€ may be applied.

Cancellation of individual sessions is free up to 36 hours before the appointment. Cancellations and shifts can be made by phone, e-mail, Signal, SMS or by using the automated online cancellation/rescheduling option in the email sent after booking an appointment or workshop. In the case of a delay within 36 hours before the agreed date, a cancellation fee of 50% can be charged, in case of a cancellation less than 24 hours before an agreed date, 100% of the invoice amount will be charged. If an appointment without notice is not claimed, 100% of the price will be due.

Costs: Recreational Climbers

Minimum of 5 sessions.
Our goal is to maintain fairness and sustainability for both our clients and our business. As part of our commitment to providing fair and transparent services, our pricing model is aligned with regional considerations. This allows us to continue delivering high-quality services while accounting for varying costs associated with different states.

Costs: Competitive Climbers

100€/session excl. VAT
Minimum of 5 sessions.

Invoices have to be paid within 14 days of the exhibition.

Climbing Psychology excludes any liability towards the customer for damages that are not based on a grossly negligent or intentional breach of duty.

By signing up for an Online Coaching, you agree to the Terms & Conditions by Climbing Psychology.

Prices might differ for Federations, Gyms or other organisations.

Terms & Conditions for Personal Coachings

Your personal data (especially communication data) will be kept strictly confidential and will not be disclosed to third parties without explicit consent or unless Climbing Psychology is obliged by law and/or official or judicial orders to a data transfer. By signing up for an Personal Coaching, you agree that the data required for the documentation of the coaching and billing process will be treated with appropriate security regulations.

Individual Personal Coachings

Individual Personal Coachings take place in Gelbe Fabrik (Widagasse 11, 6850 Dorbirn).

Appointment & Cancellation Policy

Costs: Recreational Climbers

Minimum of 5 sessions.

Our goal is to maintain fairness and sustainability for both our clients and our business. As part of our commitment to providing fair and transparent services, our pricing model is aligned with regional considerations. This allows us to continue delivering high-quality services while accounting for varying costs associated with different states.

Costs: Competitive Climbers

100€/session excl. VAT, minimum of 5 sessions

Invoices have to be paid within 14 days of the exhibition.

Climbing Psychology excludes any liability towards the customer for damages that are not based on a grossly negligent or intentional breach of duty.

By signing up for an Online Coaching, you agree to the Terms & Conditions by Climbing Psychology.

Prices might differ for Federations, Gyms or other organisations.

Terms & Conditions for Online Group Coachings or Workshops

Online Group Workshops

You agree to using Zoom for online group sessions, and hence to the Terms & Conditions of Zoom. To provide the best possible service, you take over responsibility for having installed the newest version of Zoom and providing a good internet connection.

Appointment & Cancellation Policy

Cancellation of individual sessions is free up to 36 hours before the appointment. Cancellations and shifts can be made by phone, e-mail, WhatsApp, SMS or by using the automated online cancellation/rescheduling option in the email sent after booking an appointment or workshop. In the case of a delay within 36 hours before the agreed date, a cancellation fee of 50% can be charged, in case of a cancellation less than 24 hours before an agreed date, 100% of the invoice amount will be charged. If an appointment without notice is not claimed, 100% of the price will be due.

Costs

The costs of an group online workshop via Zoom is based on the local market. Invoices have to be paid within 14 days of the exhibition.

Climbing Psychology excludes any liability towards the customer for damages that are not based on a grossly negligent or intentional breach of duty.

By signing up for an Online Coaching, you agree to the Terms & Conditions by Climbing Psychology.

Prices might differ for Federations, Gyms or other organisations.

Terms & Conditions for Team Coachings or Workshops on-site

The personal data of team members (especially communication data) will be kept strictly confidential and will not be disclosed to third parties without explicit consent or unless Climbing Psychology is obliged by law and/or official or judicial orders to a data transfer. By booking a team coaching or workshop, you agree that the data required for the documentation of the coaching and billing process will be treated with appropriate security regulations.

Safety Regulations and Liability for Workshops in Climbing Gyms

Participants enrolling in on-site workshops at climbing gyms agree to adhere to the gym's terms and conditions, including all safety protocols, and acknowledge their personal responsibility for any risks associated with climbing activities.

Team Coachings and Workshops

Bookings are accepted in written form by phone, email or in person. The booking confirmation will be sent by email. Travelling costs need to be covered by the client and depend on where the workshop or team coaching takes place. Climbing Psychology has set rates for the following 3 zones:

Zone 1: Vorarlberg, Liechtenstein, Lindau & St Gallen (no additional costs).
Zone 2: Innsbruck, Munich, Zurich & Bolzano (+ 150€).
Zone 3: Austria (Nationwide), Stuttgart, Bern, Basel & Trento (+250€).

Appointment & Cancellation Policy

In principle, cancellations are not possible if Climbing Psychology does not agree to this cancellation. Climbing Psychology can insist on the fulfilment of the contract.

The following cancellation policies have to be fulfilled in case of a cancellation by the client:

If you are prevented from attending a course/workshop/event or if the event can not be held by the organiser, please notify us in writing. If the order is cancelled with the consent of Climbing Psychology by the client more than 1 month before the event, Climbing Psychology will not charge any fees unless otherwise agreed. In this case, however, a processing fee of 100€ plus VAT is required.

In the case of cancellation less than 1 month before the event (date of receipt stamp or incoming mail), a cancellation fee of 50% of the total fee plus VAT will be charged. Furthermore, Climbing Psychology is entitled to charge the client the actual incurred costs due to the cancellation if they exceed 50% of the fee plus VAT.

If cancelled less than two weeks before an event, 100% of the total fee plus VAT will be due. A cancellation on the day of the event, cancellation after the beginning of the event or no-show does not constitute a claim for a discounted or refunded fee. The non-use of individual units does not lead to a reduction of the total invoice amount.

Event Cancellation

Should the cancellation of an event on the part of Climbing Psychology become necessary due to force majeure (for example due to illness of the presenter), Climbing Psychology will offer replacement appointments or a substitute for the original event.

If no agreement is reached on the replacement date or the substitute, the payments already made by the client will be fully refunded. The customer explicitly waives any claims for compensation beyond this with respect to Climbing Psychology.

Costs

The costs of an team coaching or workshop is based on the local market. Invoices have to be paid within 14 days of the exhibition. In case of late payment of more than 14 days, default interest will be charged in line with the banking practice. The fee rates apply to the period agreed in the respective offer.

We do our best to predict how much time is needed and present you with a realistic offer. In case, the duration of the preparation or the workshop exceed the time stated in the offer, the additional time needed will be charged.

Copyright

Written documents, which are given by Climbing Psychology to the client, remain the intellectual property of Climbing Psychology. These documents may not be reprinted or otherwise reproduced or made available to third parties without the prior written consent of Climbing Psychology.

Other

It is explicitly stated that this is a mutual business agreement. Material Austrian law applies. Disputes arising from this contract shall be governed by the jurisdiction of the court, which has substantive jurisdiction over Hohenems, Austria.

Climbing Psychology excludes any liability towards the customer for damages that are not based on a grossly negligent or intentional breach of duty.

Prices might differ for Federations, Gyms or other organisations.

Terms & Conditions for the Fear of Falling Masterclass

Your personal data (especially communication data) will be kept strictly confidential and will not be disclosed to third parties without explicit consent or unless Climbing Psychology is obliged by law and/or official or judicial orders to a data transfer. By signing up for the Fear of Falling Masterclass, you agree that the data required for the documentation of the Masterclass and billing process will be treated with appropriate security regulations.

LIVE & VIP Fear of Falling Masterclass

You agree to using Zoom for the LIVE and VIP Fear of Falling Masterclass, and hence to the Terms & Conditions of Zoom. To provide the best possible service, you take over responsibility for having installed the newest version of Zoom and providing a good internet connection.

Refund Policy

If the videos, instructions, exercises and tools don’t make a difference in your climbing in 21 days, Climbing Psychology offers a 21 day risk-free refund for the DYI Fear of Falling Masterclass. Write us an email to office@climbingpsychology.com, show us that you’ve done the exercises, and we’ll refund you 100% of the purchase price. The LIVE and VIP Masterclass are excluded of this refund option. Also, this refund policy does not apply if a voucher is used to purchase the Fear of Falling Masterclass.

Appointment & Cancellation Policy

You can cancel or reschedule your group and individual coaching as part of the LIVE and VIP Masterclass up to 36 hours before the appointment. Cancellations and rescheduling can be made by phone, e-mail, WhatsApp, SMS or by using the automated online cancellation/rescheduling option in the email sent after booking an appointment or coaching. If you can’t participate in the group or individual coaching and you let us know up to 36 hours before the appointment, you have the option to reschedule your appointment for a 1:1 coaching or participate in another provided group coaching session.

In case of a cancellation less than 36 hours before an agreed date, this appointment will be considered as part of your package and you cannot book an alternative appointment. Missed appointments will also be considered a part of your package if a cancellation or rescheduling is not made more than 36 hours in advance.

Costs

The costs of the Fear of Falling Masterclass is based on the global market. Invoices have to be paid within 14 days of the exhibition.

Climbing Psychology excludes any liability towards the customer for damages that are not based on a grossly negligent or intentional breach of duty.

Liability

Although sport climbing and bouldering are relatively safe sports, climbing is and remains a risk sport. Climbing Psychology is not responsible for the risks involved in implementing the exercises presented in this Masterclass. Climbing and safety knowledge are required. You are entirely responsible for yourself and your actions. This masterclass does not want to encourage you to take unacceptable risks, but more is meant to help analyse and understand risks. Only you yourself can decide which risks seem appropriate. If you decide to take risks, we recommend to do that step by step. The goal should not be to do the scariest risky action, but more so to learn something about yourself and your fear management. Please make responsible and deliberate decisions for yourself.

Use of Content

You may not share, copy or redistribute the content of this online Masterclass, its workbook, audio files or videos in any medium or format or any other worksheets, handouts and presentations provided by Climbing Psychology at any time. The provided materials are for your individual personal use only and may not be used for commercial purposes. You are not permitted to make any derivative material, including but not limited to copying, reproducing, transforming, sharing or building upon the material in whole or any part thereof. For any other use or distribution, you must have express written consent from Madeleine Crane, M.Sc. of Climbing Psychology (Copyright 2020).

Any violation of the terms and conditions leads to legal consequences.